The guarantee
Where Orca4KTV will not run on your device and our support team cannot get it working, you are entitled to a full refund provided you ask within 7 days of activation. It applies right across the range, every plan length and every device count.
What is covered
Streams that refuse to play on a supported device after you have followed the setup guide and worked through it with support.
Buffering that will not settle even after support has tried different servers, players and decoder settings.
Channels that were listed on the channel list page when you bought but are missing from your account.
What is not covered
A change of heart once the service has been running, or a claim made after the 7-day window has closed.
Faults that trace back to your own broadband, your ISP blocking traffic, or a device we do not support. We will still lend a hand, and the free trial is there precisely so you can check first.
Accounts we have closed for breaching the acceptable-use terms.
How to claim
Message us on WhatsApp with your username and a line or two on what is going wrong. Let support have a go first, since most issues are put right inside a single chat.
If it truly cannot be fixed, we refund the original payment method within 5 working days.
Renewals
The guarantee covers your first purchase. Renewing an account that already works is non-refundable, on the simple basis that you have already seen it run on your own equipment.
Questions about this policy: message us on WhatsApp +212 610 046 062 or use the contact page.